Greenstep as a payroll partner

Say goodbye to your payroll worries with Greenstep’s payroll service!

Wages are a key part of employment. If payroll processes run smoothly, the role of payroll is relatively invisible to the employee. Getting a paycheck into the employee’s account on the agreed date and in the right amount is a basic requirement expected of every employer.

At Greenstep, we have a desire to constantly delight our customers with high quality financial management services, of which payroll is one of the most popular. With our electronic payroll services and in the hands of Greenstep’s skilled professionals, payroll is handled discreetly, efficiently and, above all, reliably.

Our goal is to delight our customers

Our customer care model is developed with over 2000 satisfied customers.

A designated account manager is responsible for developing the service package and building a strong partnership with your payroll team.

Account management meetings are held at regular intervals. We focus on proactively developing your business and supporting its growth.

We actively communicate and keep you informed on key issues. We actively provide tips for sustainable growth.

We collect feedback on your experience to improve and delight you more and more in the future.

Want to know more about our customer care model?

Payroll quality is our priority

To ensure that we continue to provide a high quality service, we are constantly developing our payroll skills, processes and systems to be even better tomorrow.

  • Continuous improvement: we proactively develop our customer-specific processes and continuously train our payroll experts
  • Leveraging automation: we use our comprehensive off-the-shelf integrations to automate data transfer and minimise manual processes to make our service more efficient and error-free.
  • Leveraging AI: we will use and develop AI where it is needed. We use analytics and AI to check and reconcile data
This is what we mean by quality

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Continuous monitoring

We measure customer satisfaction twice a year.

Nice and steady

The level of customer satisfaction has been steady throughout the years.

Extremely happy customers

93% of our customers are satisfied or extremely satisfied (as of Dec 2025)

We are a competent and efficient partner also for smaller businesses

Greenstep is a reliable partner for businesses of all sizes – even smaller ones. Our Express Payroll service is specifically designed for small businesses that value clear and efficient payroll without the extra complexity. Our experienced experts and modern tools such as Netvisor and Procountor ensure that even smaller businesses receive a large-scale service.

The Express Payroll service combines Greenstep’s expertise and customer focus to provide just the right solution for small businesses. We’re a partner you can trust to take care of your payroll accurately and on time, so you can focus on growing your business. At Greenstep, we believe that even smaller businesses deserve excellent service.

Centralised communication securely, thanks to Greenstep Hub

Greenstep Hub is a customer portal that facilitates collaboration between the customer and Greenstep.

Payroll data is shared securely through Greenstep Hub. Sending and receiving data is easily done in one place.

Our customers can be sure that messages and material are delivered and information is automatically shared with everyone working on the client’s case.

Greenstep Hub is easy and hassle-free to set up. The customer can decide on their own user rights themselves – who sees what is up to your discretion.

Read about how Oura is benefitting from Greenstep Hub